BasicFirst provides you with an option to cancel the subscription within 3 days for a monthly package and 14 days for a yearly package which means you can cancel your subscription within 3 or 14 days depending upon the package you choose. After this duration, the refund would not be possible.

Presently, you can avail BasicFirst’s annual subscription.

BasicFirst offers 5 subscription packages :

  1. BASIC
  4. GOLD

The unlimited question and answer session is common in all the subscription packages. Additionally, you will avail the below-mentioned benefits in all packages except the BASIC subscription package:

  1. Bronze: 250 minutes Telephonic or 125 minutes Live Video interaction or a combination of both within the limit.
  2. Silver: 1250 minutes Telephonic or 625 minutes Live Video interaction or a combination of both within the limit.
  3. Gold: 2500 minutes Telephonic or 1250 minutes Live Video interaction or a combination of both within the limit.
  4. Gold Express: 3000 minutes Telephonic or 1500 minutes Live Video interaction or a combination of both within the limit.

BasicFirst houses educators who have 3 to 35 years of experience. However, the experience of teachers depends on the selected package:

  1. Basic: 3 years to 35 years
  2. Bronze: 5 years to 15 years
  3. Silver: 8 years to 20 years
  4. Gold: 10 years to 35 Years
  5. Gold Express: 10 years to 35 years

The response time depends on the selected package:.

  1. Basic: 4 Hours
  2. Bronze: 3 Hours
  3. Silver: 3 Hours
  4. Gold: 3 Hours
  5. Gold Express: 15 Minutes

BasicFirst offers tablets for the ease and convenience of students depending on the packages they avail.

  1. Basic: Not Included.
  2. Bronze: Not Included
  3. Silver: Tablet on Rent
  4. Gold: Tablet on Rent
  5. Gold Express: Free Tablet Samsung/Lenovo

For every subject, BasicFirst keeps a database of more than 50 Books. These also include books from institutes like FIITJEE, AAKASH, ALLEN, etc.

All you have to do is provide us the details mentioned below about the book. Much to your delight, we will add the book to our database if it is approved by our senior faculties.

  1. Book name
  2. Book edition
  3. ISBN number of the book

We encourage students to exhaust their plans by asking as many questions as possible. This is how their doubts will be elucidated and they will excel in their academics, but it is also possible to take the unused duration to the next session.

Students can communicate with our esteemed educators either through email or WhatsApp. You can either text your queries or send us a voice message.

No. Sending a query on WhatsApp voice call number is not counted as chat. It is free for the user. The user needs to make a one-time payment every year to avail of this service for the entire year.

The subscription charges for WhatsApp messages, email conversations as well as video sessions are yearly after which you will have complete access to all of them for the entire year. Please refer to the rate of subscription in the subscription charts.

A video call is a one-to-one session where an experienced faculty deals with a student’s doubt over a video call. However, in video sessions, you can listen to prerecorded videos of experts as well.

BasicFirst offers following courses

CBSE – 6th , 7th , 8th , 9th , 10th , 11th , 12th

ICSE – 6th , 7th , 8th , 9th , 10th

State Boards, IGCSE, IB (MYP & Diploma), IIT JEE (Mains and Advanced),

BITSAT, Medical Entrance Exams, KVPY, NTSE, and many more exams

However, BasicFirst also plans to grow in the field of Computer Science where all the queries related to computer languages like C, C++, Java, Python, Perl, Ruby, H TML, PHP, etc will be answered. Also, we intend to provide doubt clearing sessions for all the subjects of computer science.

BasicFirst records all the video calls as well as voice call sessions. These recordings are further sent for quality check. However, we also encourage students to rate our sessions. Students need to give a rating to the session attended immediately after the session ends. Ratings lower than 2.5 will be closely looked at. The satisfaction and improvement of students is our prime concern.

Students and parents have access to the videos, however, they don’t have rights over them. BasicFirst has complete right over these recorded videos and can use them as and when required for its use. Individuals can’t claim their right over these videos.

You will receive notifications from BasicFirst if we find that your ward has not raised any query or doubt for 5 continuous days.

No, video sessions come along with the yearly subscription of doubt clearing sessions over WhatsApp text message and email conversation.

If you exceed the credit limit, then the credit limit for the particular month can be renewed by buying doubt session additional packages

For academics, your subscription plan will depend upon BasicFirst’s academic year which is from the 1st of April of the present year to the 31st of March of next year and your plan will stay active only during this duration.

If you are a competitive exam aspirant, your subscription plan will end on the day of your final examination.


It depends on the competitive examination for which you are seeking our assistance and your subscription plan will expire as soon as your examination is over.

A student is provided with an option to rate the session soon after completion of the session and if a student gives a rating below 2.5 after the session, his plea to ask the same questions again may be entertained but only after reviewing the session by our experts.

However, we can grant you access to the voice or video recordings anytime to understand the concepts better.

Yes, if

a. A student asks irrelevant questions during video or voice call sessions.

b. A student continually gives a rating below 2.5 without any genuine reasons. On a pro-rata basis, the subscription amount will be refunded if a student gets banned.

A text message and an email will be sent to parents before their ward gets banned from BasicFirst’s website.

You can rate every session soon after it gets completed. Additionally, we welcome suggestions to improve your learning experience. You can also bring to our notice what you liked or disliked about a particular faculty member. Grievance redressal is fast and immediately entertained by BasicFirst.

The duration of each video and voice call can be as long as you want within the time duration offered in the package availed by you.

Only the concerned faculty reserves the right to disconnect your call.

If in the yearly subscription, you have applied for a drop year course, then you will be given access to both XI and XII Class syllabus. Otherwise, the access depends on the course type you prefer i.e. if you avail the Class XI course for JEE Advanced, then you will be given access to Class XI syllabus only.

To provide you with the best solution, we send your questions to the concerned faculty and respond only once we have the best possible solutions for your questions. However, we sincerely try to cut down the response time with the help of groundbreaking technologies like Artificial Intelligence and Machine learning.

Currently, we provide answers from 12 pm to 8 pm.


We answer the questions from the books recommended by us. However, you can recommend the books, which if found relevant by our faculty members, will be uploaded to our website.

You need to ask questions from the subjects that are covered in your subscription plan.

Yes, we assist you with your school projects as well as homework.

We have faculty members who have not less than 6 to 8 years of experience and have in-depth knowledge of the subject they specialize in. In all probability, all the sessions will be completed on time.